Data from Information Repositories: Customer Relationship Management Software

Threat Actors may leverage Customer Relationship Management (CRM) software to mine valuable information. CRM software is used to assist organizations in tracking and managing customer interactions, as well as storing customer data.

ID: ATAGS-T1174.004
Sub-technique of:  ATAGS-T1174
Tactic: Collection
Targeted Components: Software
Responsibility: Provider
Created: 18 April 2026
Last Modified: 18 April 2026

Mitigations

This type of attack technique cannot be easily mitigated with preventive controls since it is based on the abuse of system features.